Halotech Jewellery Pty Ltd
You can delete your Halotech account and your data at any time. Here is exactly how, and exactly what happens.
Open the Halotech app, go to Settings, then Your data, then Delete account. You will be asked to confirm.
Email support@halotechjewellery.com from the email address on your account, with Delete my account in the subject line.
If you no longer have access to that email address, write to us anyway and we will find another way to confirm it is you. We will not delete an account on the word of someone who cannot show they own it — that protection matters more for this product than most.
This is a real deletion, not a flag that hides your account. It is removed from our live systems and from our backups.
Your account stops working immediately. Everything above is fully erased, including from backups, within 30 days.
A small amount of information survives deletion. We are not keeping it to hold on to you — each one exists for a reason we think you would want.
| What | How long | Why |
|---|---|---|
| Records of alerts you sent, including the location shared | 7 years | If something happened to you, these records may be the only evidence of where you were and when. Police, a court or your family may need them. Deleting them quickly would take that away |
| The log of alert messages sent and whether they arrived | 7 years | Proof that an alert was sent, to whom, and whether it was delivered |
| Your emergency contacts' names and numbers, and your confirmation that each one agreed | 24 months, or with the alert record if they were sent an alert | So we can answer a question or complaint from that person, and show we were entitled to message them |
| Numbers that have replied STOP | Indefinitely | If someone has asked us never to message them again, we have to remember that. If we forgot when your account closed, we could message them again later. This is the one record we will not delete |
| Records required by law, such as tax and order records | As the law requires | We do not have a choice about these |
Where we keep records of an alert, we keep only what is needed for that purpose. They are not used to contact you, to market to you, or for anything else.
If you want your alert records deleted sooner, tell us and we will consider it. The seven year period exists to protect you and your family, not us, and there are situations where you may not want it. Email support@halotechjewellery.com and say so.
If someone added your number and you do not want to be on their list, you do not need an account and you do not need to delete one.
Text STOP to the number shown in the message and we will never message that number again. Or email support@halotechjewellery.com and we will remove it for you.
If the message came from someone's own mobile number rather than from Halotech, they are on an Android phone, which sends the alert from their handset rather than through us. Replying to them directly is the quickest route. If you would rather we handled it, write to us and we will remove your details from our records and show them in the app that you have opted out.
You can download a copy of your data first, from Settings then Your data in the app. Once your account is deleted we cannot recover any of it.
Deleting your account also means your bangle will no longer send alerts. Nobody will be notified if you press it.
Email support@halotechjewellery.com. Our Privacy Policy explains everything we hold and why.
Halotech Jewellery Pty Ltd
ABN 72 692 999 385 · ACN 692 999 385
Suite 2, 74 Park Avenue, Kotara NSW 2289, Australia