Last updated 5 October 2026 · Version 1.1
These terms explain what Halotech does, what it cannot do, and what each of us is responsible for. Please read the safety section even if you read nothing else.
Halotech is operated by Halotech Jewellery Pty Ltd (ABN 72 692 999 385, ACN 692 999 385), of Suite 2, 74 Park Avenue, Kotara NSW 2289, Australia. In these terms, "we", "us" and "our" mean Halotech Jewellery Pty Ltd, and "you" means the person using the app.
These terms apply to the Halotech app and the alert service it provides. Buying a Halotech bangle is covered by separate terms of sale at the point of purchase.
By creating an account and using the app, you agree to these terms. If you do not agree to them, please do not use the app.
We do not monitor alerts and nobody at Halotech is watching. When you trigger an alert, a text message goes to the emergency contacts you have chosen. It does not go to us, to the police, or to any monitoring centre.
If you are in danger, call your emergency number. In Australia that is 000, in the United Kingdom 999, and in New Zealand 111. Halotech is designed to be used alongside those services, never instead of them.
The bangle has no light, no sound and no vibration. That is deliberate — the product only works if it looks like ordinary jewellery, and a bangle that flashed or buzzed would tell anyone nearby exactly what you were doing.
The consequence is that you will get no confirmation from the bangle that an alert has been sent. You should understand and accept this before relying on the product.
An alert passes through several things, most of which are outside our control:
If any one of these fails, your alert may not arrive, may arrive late, or may not be acted on. We cannot control or promise any of them.
On an Android phone, the alert is sent by you. It goes from your own mobile number, using your own SIM and your own message allowance. It will appear in your phone's message history like any other text you have sent, and it will fail if you have no credit or no service. Your contacts see it come from you, and can reply to you directly.
On an iPhone, the alert is sent by us through our messaging service. It does not use your allowance and does not appear in your message history. Your contacts see it come from Halotech, and it carries a number they can text to opt out.
This difference is set by what each type of phone allows, not by us. It does not change what the message says or who receives it.
It is a way of telling people you have chosen that you need help, and where you were when you asked. It cannot prevent anything happening to you, it cannot bring anyone to you, and it is not a substitute for your own judgement about your safety.
You must be at least 13 years old. If you are under 13, you cannot create an account.
If you are under 18, we strongly encourage you to talk to a parent, guardian or another adult you trust before you set up the app, and to tell the people you add as emergency contacts that you have added them and why.
You may only create an account for yourself, using your own name and your own mobile number. You may not set up an account on someone else's behalf or to track another person.
The Halotech app does two things:
A single press of the bangle plays a simulated incoming call on your phone, using a name and wording you have chosen. It is a simulation only. No call is made, no one is contacted, and nothing is sent anywhere.
Holding the bangle's button sends a text message to every emergency contact on your list. The message says you have used your Halotech safety device and needs help, and includes a map link showing where your phone was when the alert was sent, with the time it was taken.
The app also shows you whether your bangle is connected and its battery level, and lets you manage your emergency contacts, your account and your data.
You need an account to use the app. You must give us accurate information and keep it up to date — particularly your mobile number, which we use to verify it is you.
You choose a PIN when you set up the app, and it is needed to open it. Keep it to yourself. Do not choose something obvious, and do not share it with anyone you would not want opening the app.
We cannot reset your PIN and we will never ask you for it. If we reset PINs whenever someone asked, anyone pretending to be you could ask us to reset yours and get in. If you forget it, use Forgot PIN on the app's PIN screen.
You are responsible for what happens on your account. If you think someone else has access to it, tell us at support@halotechjewellery.com.
Halotech only works if you have added emergency contacts, and it is your responsibility to keep that list current.
When you add an emergency contact, you confirm that person has agreed to receive emergency SMS alerts from Halotech at that number. You must actually have asked them. Adding someone's number without their agreement is a breach of these terms, and depending on where you and they live it may also be against the law.
Please make sure the number is right. If you mistype it, a stranger will receive a message about an emergency that has nothing to do with them.
When you add someone, we send them one message telling them you have added them, what it means, and how to stop receiving messages. We send nothing else to that number unless you trigger an alert.
Anyone we have messaged can opt out at any time, and we will never message that number again — for you or for anyone else who has added them. They do not need your permission and they do not need to tell you.
Every message we send carries a number they can text STOP to, and they can also email support@halotechjewellery.com to be removed.
If a contact opts out, the app will show you that they will not receive your alerts, so you can add someone else. It will not tell you the reason.
On an Android phone, the alert is sent by you, not by us. It goes from your own mobile number, so a contact who would rather not receive them can simply reply to you or call you, in the same way they would about any other message from your phone. We are not part of that exchange. If they ask us instead, we will remove their details from our records and show you in the app that they have opted out.
Halotech needs access to your phone's location to work. Without it, an alert can still be sent but it will not tell anyone where you are, which removes most of its value.
Your location is only shared when you trigger an alert. We do not track you, we do not build a history of where you go, and we do not share your location with anyone other than the emergency contacts you have chosen.
Our Privacy Policy explains what we collect, how long we keep it, and why.
Because so much of whether an alert works depends on things at your end, please:
You must not:
We will do our best to keep the service running, but we cannot promise it will always be available or uninterrupted. It may be unavailable during maintenance, or because of faults affecting our suppliers, the mobile networks, or your phone's operating system.
We may change or improve the app over time. Where a change materially reduces what the app does, we will tell you before it takes effect wherever we reasonably can.
Nothing in these terms limits or excludes any right you have that cannot be limited or excluded by law. That includes liability for death or personal injury caused by our negligence, liability for fraud or fraudulent misrepresentation, and the consumer guarantees described below.
If anything in these terms conflicts with those rights, those rights apply.
In Australia, our services come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a remedy for a major failure, and to compensation for any other reasonably foreseeable loss or damage.
In the United Kingdom, you have statutory rights under the Consumer Rights Act 2015, including that digital content and services be of satisfactory quality, fit for purpose and as described. Nothing here affects those rights.
In New Zealand, you have rights under the Consumer Guarantees Act 1993 and the Fair Trading Act 1986. Nothing here affects those rights.
Subject to everything above, we are not responsible for loss or damage caused by things we do not control, including:
We are also not responsible for the acts of any person who causes you harm. Halotech is a way of asking for help. It is not protection, and it cannot stop anything happening to you.
To the extent the law allows, and subject to the rights described above which we never exclude, our total liability to you in connection with the app and the alert service is limited to resupplying the service or, at our option, the cost of resupplying it.
You can stop using Halotech at any time and delete your account from within the app, or by writing to us. Our account deletion page explains what is removed and what we are required to keep.
When your account is deleted, your bangle will no longer send alerts. Nobody will be notified if you press it.
We may suspend or end your access if you seriously or repeatedly breach these terms — for example by sending false alerts or by adding numbers without permission. Where it is reasonable to do so, we will tell you first and give you a chance to put it right.
We may update these terms as the app changes. If a change materially affects your rights, we will tell you before it takes effect. The date at the top of this page shows when it was last changed.
These terms are governed by the laws of New South Wales, Australia.
If you live in the United Kingdom or New Zealand, this does not take away the protection of the mandatory consumer laws of your own country, and you may bring proceedings in the courts where you live.
If any part of these terms is found to be unenforceable, the rest continues to apply.
Email support@halotechjewellery.com, or see our support page.
Halotech Jewellery Pty Ltd
ABN 72 692 999 385 · ACN 692 999 385
Suite 2, 74 Park Avenue, Kotara NSW 2289, Australia